comms & cons, "personal service versus SIN - drones & call-center syndrome!
Article.#
Introduction 27th November 2023
I am “in exile”(following being forcibly “moved” during the exaggerated PLANdemic violations of individuals by governments & others (for profit & power of course!) as global Strategic manager of my own F & U n.g.o …<nvo> professionally the best in the world of enterprise until I “changed” to alternatives in 1995 and formed my ngo in May of year 2000, I take up issues Humanitarian, organize events for youth and challenge corporates & govts which I feel are proven to be against the people or nature!
I have recently had some exchanges, especially with local telecoms company “Mtel” whose “slogan” is roughly translated as “WE are your friends” …However… I had to use this comparision when (eventually) they gave me a NAME of their “spokesperson” < Nevena Đonović > of course from my experience of dealing with these anonymous “representatives” even the quoted names are often fictitious… they compete with politicians on how to avoid direct responsibility…
“ why do you ASSUME that “infotech companies” as Mtel can do that which would be UNACCEPTABLE in comparative “service industries” ..IF, I took A CAR back to the dealer that I bought it from because it did NOT WORK, then was absent, for a short while, no court in any reasonable society would accept that the dealer either gave the CAR to another person nor dumped it on the scrap yard! Especially as money was left with the “dealer” (in this case M tel)….
Artticle…
Subject ; “PERSONAL service ….versus; …. CALL centre SYNDROME” ( or should it be SIN-drones?)
<First scripted 231108…>
Mtel claim & complaint
“” Today, I traveled three hours & gave up a valuable half of a day, to visit : “M-tel” (a Balkans based communications company based in Montenegrin capital PODGORICA, at the M-tel head office (approx. 12h mid-day on 8th November)
..being mid-week & mid-day I expected their office to be relatively “quiet” , so it was, only one “customer” in front of me, & a case of “hope over experience” caused me to smile at the male clerk, hiding behind his anti-corona/anti-customer? Screen…of course NO SMILE in return…!
“Govorim engleski?” I asked, do you speak English? He was already shaking his head with a look of DISGUST! I had my letter, explaining the situation, clearly & in detail, in Both SERBIAN & English… which he virtually ignored and instead gave me a “tourist offer” brochure! I gave it back to him and replied, NO, I am NOT a tourist!
He then showed me his mobile, with google translation into English offering me a NEW modem deal… I repeat the text from my letter “ NO, THE MODEM I BOUGHT from your office in Herceg Novi was returned to them, *<as it stopped working> but now I live at the other end of the country… I spoke his language, and pointed to the part which read “where is my modem?” and “please send it <repaired or replaced> to your Mtel office at the town I am now located at!” (Which is the other end of the country!)
He then showed me another irrelevant offer, always meaning I should pay for a new contract! So I asked for the manager.. (actually, had done that when I arrived, but that’s almost similar to asking to have an audience with the POPE at the Vatican!) ..he ignored me, so I said “please give me an email for the manager!” also ignored, I repeated this request 3 times until he gave me a post-it note with the standard “anonymous service” email address of Mtel! He had the same face of total DIS-interest as he had when I first came to his “window”.. he wanted to give me back the letter, I repled “that is for you, Mtel” ..
So, HE THEN STARTED TO PUT MY LETTER IN HIS RUBBISH BIN … so I said, more aggressively “ NO , give that to your manager! “ … Now, 3 weeks later have asked a collection agent to collect my modem from Mtel Herceg Novi…I have no confidence in them …so stay away from “Mtel” if you are wise!
T-Com
About 2 years ago, during the PLANdemic I was forcibly EXILED to the Adriatic coast of MNE, (to a holiday apartment, that had been empty due to the restrictions, at the coastal resort; “Miriste”… (Lucista, In the region of Herceg Novi) This move was unwanted, as the house I shared (lower floor) belonged to a young policeman who decided to break our contract & ignored legal opposition as he claimed he needed it for his parents, suddenly, even though rent had been paid in advance..
The “football colleague” who owned the Miriste apartment told me on our way to the coast with my immediate belongings that there was was NO wi-fi at the apartment, and would buy a MODEM from T-com, for the apartment (as he was being paid a 100 euros a month more than I paid in Podgorica, I accepted that he would pay their subscription! However, after only TWO weeks the modem stopped working... <dead> not able to connect at the Miriste holiday resort, their cafes, nor at the TOWN of Herceg Novi, some 12 kms & a ferry ride away…either!
So, When a Dutch visitor came to me with his own transport, I offered to show him Podgorica & nearby “highlights” so that I could also return the MODEM to T-com.. I put it in a box, with the owner’s name <Spevak> & phone number & a note explaining the problem, and took it to the T-com head office in PODGORICA! I knew they would not listen to someone who is not even a “customer” so simply took it to their office reception, & gave it in… we parked on the pavement outside, (the Dutchman had seen all the locals doing that!) BUT as we were about to leave, a T-com employee came rushing out, shouting, for me to take the box back…
I pointed to Spevak’s phone number on the box, “I am not the customer, the MODEM is faulty!” … the T-com man then shocked us with “WE DO NOT TELEPHONE CUSTOMERS” !!!!!..... My response, quite calm, considering; “ T – COM are ONE OF THE LARGEST COMMUNICATIONS COMPANIES IN EUROPE,, and you “DON’T CALL CUSTOMERS” ?? and left... apparently, Spevak contacted THEM, and cancelled the contract, but against my advice , did NOT claim what he paid for the MODEM…
Xxxxxxxx <PM>
Since having to deal with “call centre SYNDROME” (and SIN-DRONES) at E U Europe Registry / Instra group, ceasing renewal of TWO WEBSITE domains & 60 email hosting services after TEN years of being their “client”…as their ISP declined & their system *(and my laptop, with passwords) got hacked.. “1TEAM” agreed to test, a previously relatively unknown ISP/webmail service <XxxxxxxxPM> during the “PLANdemic phase” … and, for the moment ..with-hold their names, to give them a last chance…
Early on, and in consideration of my/our “from local to glow-BALL” initiative WORLD-WIDE, being rather IMPORTANT proposed a meeting with their “management” however, every REQUEST was intercepted by another, of many, of their what seems to be “call center” staff, who recently robotically kept repeating the OBSTRUCTIVE text, which I found INSULTING. There were some other issues (deliveries, strange mails & hacking) which I also want to take up with management ( also the rather annoying aspect that they NOR ANY of the infotech “services” EVER quote our reference (“subject”( when emailing 1team or myself!
I consider an initiative that could introduce a network with a combined global user membership of around 5 million, of “business class users” alone worth a serious response. Therefore, they too are likely to “miss out£ on a massive opportunity beneficial to us all! …
CONCLUSION
When in 1995 I moved from “professional strategies” to “Alternative enterprises” I expected technical/management services to improve, however, the OPPOSITE is true… in the obsession with “maximizing profit” …
*None of these services keep PROPER client dossiers!
*PERSONAL service is not a priority, or simply does not exist!
*Cheaper /coast cutting accountants cause more time for users to solve OUR problems
* Call center staff are apparently trained or contracted to contain client problems locally.
* GOOD managers do NOT exist in these “infotech” companies
IF anyone DARES ro challenge me on this they may also email me Via xared_murphy@pm.me
OR reply via whichever media you saw this on! “”
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